1. Identifying parts: The terms and conditions set out below govern the access and use of the portal services www.mistershuttle.com and www.mistershuttle.es and www.trasladosaeropuertos.com domains, which holds ownership MISTERSHUTTLE SLU, residing Prim social street 13, DR 4B. 48006 Bilbao (Spain), with CIF number B95562112, with phone: +34 944 063 164, registered in the Commercial Register of Bilbao, Volume 5025, Folio 184, 1st entry and email: info@mistershuttle.com, henceforth MISTERSHUTTLE.COM , and, secondly, the natural or legal person, hereinafter user who accesses the page for information and / or make use of the services offered through the portal. The user who contracted services through this website states that he is an adult (ie, has at least 18 years). By using this Website, the User expressly accepts each and every one of the General Conditions. If you do not accept these Terms, you must not access, use or retain the services and contents offered by the portal. The user has the ability to read and print these Terms and Conditions at any time.

2. Services offered: MISTERSHUTTLE.COM is a portal dedicated, among other activities of its objects, to the provision of brokerage services agency or business over the Internet, including the commercial exploitation of the Internet portal with the url : www.mistershuttle.com, assists clients to reserve between users portals and transport service providers or airport transfers. MISTERSHUTTLE.COM through the portal offers a number of services to which providers have given their agreement.

3. Responsibilities:

3.1. MISTERSHUTTLE.COM only acts as an agent between the user and the provider for the procurement of transportation services. Sole responsibility MISTERSHUTTLE.COM is the derivative of its capacity as agent for each provider transfers, only mediating between the user and the transport service providers.
3.2. Once the booking is confirmed by the user, the transportation provider will be required to provide the service on the agreed conditions. Such services will be held under the terms of general contracting services provider. It is recommended that the user requests a general provider of cash transfer services.

3.3. Any claim or compensation for damages caused to the user by accident, illness or death that results from the use of the shuttle service, will have to be addressed to the service provider of cash, to be subject to the jurisdiction and applicable law country where the service was provided.
3.4. In case of overbooking, will transport provider's obligation to seek alternative transport service to the user by providing a vehicle of equal or superior performance or features.

4. Electronic contracting services:
4.1. The completion of the booking of any services offered on the site by the user and the authorization given to the same credit card to be charged the fare booked not contractually obliges the USER.
4.2. The contract shall contain the supplier and the user once MISTERSHUTTLE.COM receive confirmation from the provider who is willing to provide the service and the user is notified by MISTERSHUTTLE.COM end of this email.
4.3. Once the reservation is made by the client, MISTERSHUTTLE.COM will charge the customer's card in the amount of the booking made through the secure payment gateway available for this purpose.
4.4. The shipment from MISTERSHUTTLE.COM of confirmations on charges and payments made via credit card user will not be considered stock or obligation of the user to any contract.
4.5. The user will be required to make acknowledgment email from MISTERSHUTTLE.COM reporting on supplier's confirmation. Notwithstanding the foregoing, in the event that the user does not make the acknowledgment, the records held by the email server MISTERSHUTTLE.COM will make proof of service performed.
4.6. The services to be provided in the contract shall be provided in accordance with the details specified in the confirmation. It is therefore recommended to the user, check the accuracy of data transfer confirmation. If the confirmation details are wrong, the user should contact MISTERSHUTTLE.COM in order to proceed immediately to rectify. MISTERSHUTTLE.COM will not be responsible for reservations can not be made and the user is not entitled to reimbursement for such reserves.
4.7. MISTERSHUTTLE.COM as mediator, will be responsible for properly informing the provider of reservations made by the user through the online booking system made available on the portal that will collect customer information entered by the same anywhere. MISTERSHUTTLE.COM is not liable for the incorrect processing of user data by the supplier.
4.8. The service provider may charge for any reason the user any additional service charge (not contracted stops or other extras) unless the excess baggage that exceeds the terms of the reservation.
4.9. Payment Methods:
It is full assurance and confidence Mistershuttle.com payment.
- Payment by credit card:
Payment is made in payment gateway of Banco Santander with a 100% secure connection, SSL3 at 128 bits. Implements SSL (Secure Sockets Layer) in all communications, preventing the interception of information by third parties.
- Payment by PayPal:
Payment is made on the secure payment PayPal, our Seller Protection helps protect transactions that meet the requirements, even after the sale. Safety is our priority.
To do this, we have fraud prevention systems, uninterrupted transaction control and coded.
Therefore, confidentiality is assured in all communications established during the transaction.

5. Cancellation policy:
5.1 The user can modify or cancel reservations by sending a notice to MISTERSHUTTLE.COM with a notice of at least 48 hours before the service. The notification made before the aforementioned 48 hours in advance will allow MISTERSHUTTLE.COM terminate the contract and refund the user with the amount paid minus the cost of administration caused, which is 15% of total amount reserve. If the booking change or cancellation occurs between 48h and time of service the customer will not be refunded any amount paid, with the cancellation fee of 100%. This surcharge shall be without prejudice to the provisions, if any, by the service provider.
5.2 Withdrawal clause
Under Directive 2011/83 / EU of 25 October 2011 on consumer rights, the consumer shall have a period of 14 days to exercise his right of withdrawal
Provided that the withdrawal occurs more than 48hours in advance of the date of the first booked service, and the right of withdrawal may not be exercised for our type of services as indicated by the exclusion from the directive itself:
- The provision of accommodation to serve purposes other than housing, transportation of goods, car rental, food or recreation-related services if the contract provides for a date or a specific implementation period
- Service contracts after the service has been fully performed if the performance has begun, with the consumer's prior express consent and recognition on their part that is aware that, once the contract has been fully executed by the dealer he has lost his right of withdrawal

6. Modifications of these general conditions: MISTERSHUTTLE.COM reserves the right to modify or withdraw at any time and without notice the content, services and information found on this website and to restrict or cancel the terms and conditions applicable to the web site and its services.

7. Conditions for access and use of the portal: The www.mistershuttle.com web, can be accessed by any user free of charge, provided it is for use exclusively personal level. However, in order to be able to provide certain services through the web, the user will need to fill out a form with the data and information that prompted, and if the user does not fill in all fields marked with a asterisk as compulsory MISTERSHUTTLE.COM reserves the right not to provide the service in question. The user guarantees the authenticity of the data provided, and will be solely responsible for any false or inaccurate. The personal data you provide will always be treated in accordance with the Regulations on Protection of Personal Data, and must consult the Privacy Policy.

8. Technical requirements for access: To access the portal, the user must have access to the Internet, pay access fees and connection and have the equipment and systems necessary to connect to the internet, including an adequate terminal to effect (PC or compatible computer, phone, etc..) and modem or other access device analogous or similar. For correct access and use of certain content and services of the portal, downloaded to your computer equipment certain computer programs or other logical elements. This installation shall be borne by the USER, declining MISTERSHUTTLE.COM any liability which might arise.

9. Obligation to make proper use of the Site, Services and Content:
9.1. The user undertakes to use the website, services and content in accordance with the law, morals, good customs and public order and these Conditions. Agrees to use the Portal, the Services and the Contents diligently, correctly and lawfully and, in particular, you agree not to:
1. Reproducing or copying, distributing, allowing public access through any form of public communication, transform or modify the contents, unless you have permission from the copyright holder or it is legally permitted.
2. Delete, or manipulate the "copyright" and other data identifying the rights of its owners included in the content as well as technical protection devices or any information mechanisms that might contain the contents.
3. Using the forum that eventually made available MISTERSHUTTLE.COM to post messages that are not directly related to the theme of the forum, in particular, illegal, illegal, libelous or other rights that may harm of others or damage to computer systems perform. MISTERSHUTTLE.COM reserves the right to remove any post that it deems to be inappropriate.
4. Also the user agrees to, in case you were facilitated by MISTERSHUTTLE.COM passwords for access to parts or web services, guard them diligently to keep them secret, and accept the consequences or economic damage suffered by the lack of diligence in safeguarding thereof.
5. To access the information only through the interface provided by www.mistershuttle.com
9.2. The Portal and its leaders do not control or guarantee the absence of viruses or other elements in the contents that may cause alterations in the computer system (software and hardware) or electronic documents and files stored on the user's computer system.

10. Denial and withdrawal access to the Website and / or Services: MISTERSHUTTLE.COM reserves the right to deny or withdraw access to the Website and / or Services at any time without prior notice to USERS who violate these Terms.

11. Advertising Policy:
11.1. MISTERSHUTTLE.COM policy on the e-mail is to send only communications you have asked to receive. In cases of mailings by MISTERSHUTTLE.COM users are sent with the word "advertising" for not misleading under the Unsolicited Advertising Policy Act regulated Services Information Society and Electronic Commerce (LSSI). If you do not wish to receive these emails, you always offer a mechanism to indicate it easy and simple way. The USER and MISTERSHUTTLE.COM are bound to use the Services under the Unapproved Advertising Policy, and in particular undertake: No strings send unsolicited emails.
11.2. People affected by the receipt of unsolicited messages sent to a number of people may notify MISTERSHUTTLE.COM sending a message to the email: info@mistershuttle.com

12. Languages: The general conditions of MISTERSHUTTLE, COM and its helpdesk are available in Castilian and inglÚs.No However the portal in the future try to be available in other languages.

13. Responsibilities in using the portal:
13.1. MISTERSHUTTLE.COM is not responsible, directly or secondarily from:
1. The information entered by users, contributors and third parties.
2. The damage caused to user computers by using the portal.
3. Failure to comply with the law, morality and generally accepted good customs or public order as a result of the transmission, diffusion, storage, availability, reception or access to content.
4. Infringement of the rights of intellectual property, the rights to honor, personal and family privacy and image of persons (photographs), property rights and all other rights belonging to a third party as a result of transmission, diffusion, storage, availability, reception or access to content.
5. And hypertext links (such as links, banners or buttons etc.) which, through www.mistershuttle.com web user access to web sites, features and services offered by third parties, not owned or controlled by MISTERSHUTTLE.COM , and it will not be liable for the information contained in these nor for any effects that might result from such information.
13.2. User: MISTERSHUTTLE.COM can not be held responsible for the conduct of any unlawful conduct, adversely affecting human rights, harmful and / or harmful by USER.

14. Intellectual and industrial property:
14.1. This entire web site: text, images, marks, graphics, logos, buttons, software files, color combinations, as well as the structure, selection, arrangement and presentation of content, is protected by Intellectual Property Laws and Industrial, forbids the reproduction, distribution, public communication without the consent of MISTERSHUTTLE.COM , except for personal, private use.
14.2. In addition, the reproduction, retransmission, copying, transfer or broadcast, in whole or in part, the information contained in these pages, regardless of their purpose and the means used to do so without the consent of MISTERSHUTTLE.COM .
14.3. By accepting these conditions the user to enter reviews or comments on the PORTAL, agree to assign to MISTERSHUTTLE.COM , the non-exclusive, copyright-free, perpetual, irrevocable, fully transferable to third, to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute and display such reviews and comments throughout the world in any media. MISTERSHUTTLE.COM also grant the right to use the name that accompanies such review or comment, if any, in connection with such review or comment.

15. Use of cookies and IP addresses: MISTERSHUTTLE.COM reserves the right to use so-called "cookies" or similar file, in any use of the Site. The "cookies" are used only associated with anonymous users and terminals, without providing references to infer user's personal data, and can not read data from the hard drives of these, or read the files 'Cookie' created by others. MISTERSHUTTLE.COM tells you that the majority of "browsers" in the network allow users to delete the "cookies" from your computer hard drive, block or receive a message before recording " cookie ", and you can set your browser to notify of the reception of cookies and to prevent their installation on the hard drives. Likewise use and use portal services implies acceptance by the user of the registry of your IP (Internet Protocol) for purely internal and security.

16. Privacy policy Personal data: 16.1. Under the applicable law on Protection of Personal Data, MISTERSHUTTLE.COM , residing at C/Prim 13 Dr 4B 48006 Bilbao Vizcaya Spain, informs you that the personal data that we can easier to formalize the forms contained in this web site, will be incorporated into computer files, previously recorded in the Data Protection Agency Personal, ownership MISTERSHUTTLE.COM . The collection and processing of personal data is aimed at the provision of certain services by MISTERSHUTTLE.COM , and proper maintenance of the established relationship-management, management, improvement and adaptation to preferences and interests User-improved web and sending, by traditional and / or electronic business information and advertising about products and services of the business group, if you authorize us to do so. The individual owners of the data may at any time exercise their rights of access, rectification, cancellation and opposition in the terms included in the data protection legislation and must be sent by registered mail to the above address, or by the following email: info@mistershuttle.com, signed written request including name, photocopy of ID card, requesting action, and address of the user in order to send MISTERSHUTTLE.COM , confirmation their performance according to your request.
16.2. The data subject expressly agrees to transfer or communication of the data included in the aforementioned file to other companies or professionals to establish professional partnerships with MISTERSHUTTLE.COM , exclusively for the purposes described above . User acceptance in order to be processed or passed your information in the manner prescribed in this paragraph, is revocable in accordance with the applicable regulations regarding the protection of personal data.
16.3. In any case, MISTERSHUTTLE.COM ensure the safeguarding of the confidentiality and security of personal data, having adopted the legally required security measures, allowing reasonably ensure the protection of personal data and avoid losing , misuse, alteration, unauthorized access or treatment thereof.
16.4. This site may contain links or references to other websites which are not under our control and which, therefore, is not applicable to this privacy policy. You are advised to read the instructions about each website you visit. You will be solely responsible for its connections to such pages.

17. Jurisdiction and applicable law
17.1. These General Conditions are written in Spanish, and are subject to Spanish law and more specifically to the Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSI), Law 7/1998 on Conditions General Contracting, Royal Decree 1906/1999, which regulates the telephone and electronic contracting with general conditions, Law 15/1999 on the Protection of Personal Data (LOPD), Directive 2000/31/EC of the European and Council of 8 June 2000 on certain legal aspects of the services of the information society, in particular electronic commerce in the internal market and Directive 97/7/EC of the European Parliament and of the Council of May 20, 1997 on the protection of consumers in respect of distance contracts.
17.2 These Terms are governed by Spanish law. The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of your domicile. Also, as an entity attached to TRUST ONLINE and the terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection and protection of minors, the user can go to system-court settlement of disputes of TRUST ONLINE (www.confianzaonline.es).